Full-Service Ecommerce Support
When your Ecommerce website is experiencing downtime, has bugs, or an outdated look and feel, that leads to bad user experience and loss of business. Our support package offers the benefit of having a Full-service team available on demand to help you with your Ecommerce. Our Support Packages cover a wide variety of preventative and reactive measures that are designed to handle any issue you may face.
Month to Month + Rollover Hours
We offer multiple communications channels from phone to a robust ticket system to ensure you are kept up to date on the progress of your issue. Here some of the support services we offer
- Bug fixes
- Problem-solving
- UX / UI Optimization
- Module configurations
- Third party module integration
- On-call maintenance
- Consulting and advice
- Performance optimization
- Magento
- WooCommerce
- WordPress
We aim to have an average initial response time of under 4 hours so you can rely on the fact that we will react to any issue you report in a timely process. send your issues to support@shop.nanowebgroup.com
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